Walk into a Dubai cafe or a co-working space and you’ll overhear the same conversations among business owners: “We need faster replies. Customers don’t wait anymore.” That sums up the current state of communication in 2025. A single message or one support channel isn’t enough. People want to talk to Read more
Have you ever wondered why some businesses manage to stay top-of-mind with their customers, while others get forgotten soon after the first purchase? It often boils down to how they communicate. Imagine calling your local grocery store, and instead of waiting endlessly on hold, you’re greeted by a smart voice Read more
When it comes to customer authentication, organizations today face the growing challenge of providing secure access while maintaining a seamless user experience. Among the numerous methods available, Voice OTP (One-Time Password) has risen to prominence as an increasingly reliable alternative to traditional forms of verification. With cybersecurity threats on the Read more
If you’re looking for techniques that can help grow and expand your customer reach, you should harness the power of voicemails and SMS messages. But why? A voicemail is a strategic pre-recorded audio message delivered right into your customers’ and prospects’ inboxes. It allows your audience to listen to your Read more
No one would prefer — even unintentionally — misdirecting customers while assisting and providing the necessary support. To ensure a streamlined communication process while interacting with clients, call routing is what businesses choose for better results. So what actually is call routing and how does it benefit brands in communicating Read more
Communicating with a large customer base is not an easy task with limited human resource availability. It is precisely due to this reason businesses seek alternatives to respond quickly to client queries. With the advancements in technology, those seeking to make the process smoother and more streamlined opt for IVR( Read more
Like in other fields, the internet is helping businesses — big and small — in many ways to connect easily with customers all around the world. The archaic way of calling for business purposes is being replaced by VoIP calling which is cost-efficient and easy to manage for anyone interested Read more
These days businesses big and small are using various strategies to catch the attention of customers. One such service which is helping entities reach consumers at a faster pace is the Voice SMS service. This method of getting close to your loyal as well as prospective customers using Bulk SMS Read more