Great things in business are never done by one person.

They are done by a team of passionate people. If you are passionate about connecting the world through mobile technology, then we are looking for you

 Full Time    Srinagar    Posted 01 April 2019  
Job Code SXR02
Job Role Operations Support Engineer
This position is part of the 24×7 Service Management Centre, responsible for the management of services provided to SMSala & Almuqeet Systems high-end clients across the world. The role is dynamic and offers a blend of technical and business experience.
Location Srinagar
Experience 2-4 Years
Duties and Responsibilities include
  • Live monitoring of remotely installed application systems.
  • Serve as primary responder for all customer related issues and requests, monitoring the progress of events and acting as a single point of contact for customers and partners.
  • Work with technical teams and third-party providers to resolve issues within specific service level agreement times.
  • Analyse data and trends from various sources.
  • Implement changes to the administration system following detailed data analysis.
  • Produce, maintain and update internal reports as required.
  • Developing processes and identifying opportunities for efficiency and automation.
  • Gathering and analysis of market intelligence.
  • Interact directly with clients and provide the necessary support.
  • Ability to work on a 24×7 shift basis in a Service Management Centre.
  • Ability to excel in a team-oriented environment.
  • Technical experience would be desirable.
  • Strong analytical and detail-oriented aptitude with a high degree of accuracy.
  • Excellent communication, especially written and spoken English.
  • Excellent organizational skills.
  • Ability to manage time effectively, set priorities and meet deadlines.
  • Ability to learn and adapt to change.
  • Previous experience working in a Service Management Centre.
  • Good MS Office skills especially with MS Excel.
  • Basic understanding of GSM technology
  • Good understanding of Networking in a telecommunications environment.
  • Other language skills.